Shipping, Logistics &
Delivery Operations Policy
Detailed information on factory turnaround times, courier aggregators, live rate calculations, transit milestones, delivery attempt rules, and RTO procedures.
Order Processing & Production Timelines
NexelPrint fulfills all orders through state-of-the-art automated manufacturing facilities located in Tirupur, Surat, and Mumbai. Production timelines commence after payment confirmation or wallet balance verification:
Single-piece custom orders are printed, quality checked, cured, and packed in 48 to 72 business hours (excluding Sundays and national holidays).
Consignments ranging from 10 to 1,000+ units require 5 to 8 working days for fabric cutting, high-definition DTF/screen printing, custom tagging, and matrix carton packing.
Courier Partner Selection & Transit Handover
We integrate real-time courier serviceability engines via multi-carrier aggregators (including Shiprocket, Delhivery, Blue Dart, DTDC, Xpressbees, and Shadowfax).
The buyer/seller selects their preferred courier partner at checkout based on their own assessment of cost, speed, and carrier performance. NexelPrint acts strictly as the manufacturer and is not responsible for transit delays, route diversions, transit damage, or misconduct/theft committed by independent third-party courier personnel.
Once the package is scanned by the courier driver during factory pickup, an automated Air Waybill (AWB) tracking number is generated and updated in your dashboard and dispatched to the customer via SMS/WhatsApp/Email.
Customer Address Accuracy & Contact Information
The seller or customer is solely responsible for entering a complete and accurate delivery destination:
- Full Street Address: House/Flat No., Building Name, Street/Road name, and nearby Landmark.
- Valid 6-Digit Indian Pincode: The pincode must match the city and state. Inaccurate pincodes cause automated carrier misrouting.
- 10-Digit Mobile Number: The recipient must provide a working phone number reachable by delivery personnel. Couriers in India will not attempt delivery without contact verification.
Delivery Attempts, Failed Deliveries & Return to Origin (RTO)
Couriers will make up to 3 delivery attempts before initiating Return to Origin (RTO). An Non-Delivery Report (NDR) is automatically triggered if the customer is unavailable.
RTO Shipping Costs & Reshipping Terms
If a parcel returns to our warehouse due to customer non-availability, incorrect address, or refusal of Cash on Delivery (COD), all return courier freight charges and secondary re-dispatch fees must be paid by the seller. NexelPrint will hold returned bespoke parcels for 30 calendar days.